SMS and Viber campaigns
Run campaigns and receive replies straight in the CRM, without separate vendor cabinets.
SMSBAT integration
Every customer conversation in one place
All customer messages in a single CRM window.
No switching between Viber, SMS and messengers.
No lost messages. No chaos.
Teams reply faster and stop dropping enquiries.
Chats
SMSBATV
Elena, order #2418
Hi, where is my order?
SMS
Ivan, payment
Did you receive the payment?
TG
Maria, enquiry
Could you check whether this is in stock?
Elena, order #2418
Viber conversation on the customer card
VDelivered
Hi, where is my order?
It has shipped — tracking number 2045071123. Delivery is due tomorrow.
Thanks, I can see it now. All good.
CRM context
The manager sees the conversation, the order and the delivery status on one screen
Your customers write in different channels
Viber
Instagram
Telegram
SMS
the team loses messages
slow replies
lost sales
QUINCEFIN + SMSBAT solves this completely
The problem
Viber in one place
SMS in another
Instagram somewhere else
Messages get lost between managers
There is no shared customer history
The solution
Every channel in one window
The whole history lives in the CRM
The team works together
No lost messages
Why this matters
When every channel sits in one CRM window, the team stops losing enquiries, replies faster and works with the customer in full context: the order, the payment, the delivery status and all previous communication.
Key capabilities
The parts of the integration that actually move response speed and service quality.
Viber Business messages
Send service and promo messages through a channel your customer already uses every day.
Chatbots for routine scenarios
Automate first replies, status updates and follow-ups with customers.
One omnichannel inbox
Bring Viber, SMS and other channels into a single interface inside QUINCEFIN.
Delivery and response analytics
See what was delivered, what was read and where customers reply most often.
Full contact history
All communication is kept on the customer card alongside orders, tasks and payments.
What it looks like
A static example of how a manager sees every customer conversation directly inside QUINCEFIN.
Chat queue
3 activeV
NewOrder #2418
Hi, where is my order?
SMS
Invoice payment
Could you send the bank details, please?
TG
Customer support
I need an update on my request status.
Active conversation
The whole history lives in the CRM
Hi, where is my order?
It has shipped — tracking number 2045071123. Delivery is expected tomorrow.
Thanks, I can see it now.
Customer
Elena, repeat purchase
Order
#2418, paid
Manager
Replied within 2 minutes
Integration with QUINCEFIN
Messages, replies and statuses live directly inside the CRM.
The team does not switch between Viber, SMS panels and external chats.
The full customer history is available to the whole team on one card.
Cascading delivery
The system automatically picks the most suitable channel for each message.
If Viber is unavailable, the message falls back to SMS.
That raises deliverability, cuts costs and reduces the number of enquiries that go missing.
Viber -> SMS fallback
The message is not lost even when the primary channel is down.
How it works
1
You create a customer
2
You send a message
3
The system picks the channel
4
The customer replies
5
Everything stays in the CRM
What the business gets
When communication lives in the CRM, the team moves faster and the business loses fewer enquiries.
Fewer lost customers
Faster replies
Higher deliverability
Lower costs
Who it is for
Online stores
Sales teams
Customer support
Service companies
Once every channel is unified in the CRM, the team replies faster and works without the chaos.