One CRM for online retail
Orders from marketplaces, websites and social channels land in a single CRM. The team sees statuses and the full interaction history, and can process requests quickly.
Orders, customers, stock and deliveries in one system
CRM and accounting for an online store
QUINCEFIN is built for online retail: it collects orders from every channel into a single CRM, syncs stock and helps the team move faster, no matter where the customer bought.
Key business needs
Online retail lives on marketplaces, websites and social channels. When the data is scattered, errors and costs grow. QUINCEFIN gives you one view of the customer, the inventory and the money, with no manual copy-paste.
What usually hurts
- Online orders are scattered across separate back offices and chats.
- Stock is hard to keep consistent between online channels.
- There is no single customer history to build repeat sales on.
- Manual data entry eats time and creates mistakes.
What changes with QUINCEFIN
- A single list of orders and fulfilment statuses for the whole online business.
- Stock synchronised between marketplaces and your own website.
- A complete CRM history of the customer and a base for repeat sales.
- Transparent analytics of channel performance and profitability.
What your business gets
Integrations with marketplaces, websites and chats
QUINCEFIN connects e-commerce platforms, marketplaces, CMS-based websites, telephony and chats, so orders and enquiries arrive automatically instead of being retyped.
Webhooks for your own e-commerce scenarios
If the business runs its own website, middleware or external CRM, QUINCEFIN can push document and product events out through webhook requests.
Delivery and stock control
Stock is synchronised between channels and deliveries are tracked in one place. That means fewer cancellations and faster fulfilment.
Channel performance analytics
Compare conversion, average order value and margin per sales channel, so you invest where the return is real.
Who inside the company needs it
QUINCEFIN joins the processes together, so the benefit reaches different roles - from the owner to the operations team.
OwnerSales managerMarketerLogistics specialistChat operator
More on the topic
How to start the implementation
Step 1
We analyse your processes and the data you need to import.
Step 2
We configure directories, roles, integrations and access rights.
Step 3
We train the team and launch the system with support in place.
Frequently asked questions
Which sales channels can be connected?
You can connect e-commerce platforms, marketplaces, websites, social channels, telephony and chats, so every enquiry and order ends up in one place.
How does stock synchronisation work?
The system keeps stock levels aligned between channels, which prevents double selling and inventory errors.
Can I see how each channel performs?
Yes. Analytics show conversion, average order value and profitability for every sales channel.
Want to see how this works in your niche?
Get a demo, a consultation and an implementation map built around your business.